[{"data":1,"prerenderedAt":311},["ShallowReactive",2],{"page-data-\u002Fen\u002Fgeneral\u002Fai-credits\u002F":3,"prose-edu-link:none":9,"breadcrumb#\u002Fen\u002Fgeneral\u002Fai-credits\u002F":309},{"page":4,"navigation":217,"relatedArticles":307,"relatedTutorials":308},{"id":5,"title":6,"articles":7,"author":8,"automaticallyTranslated":9,"body":10,"dateModified":203,"datePublished":203,"description":204,"englishFileHash":7,"extension":205,"layout":7,"locale":206,"meta":207,"nav":208,"navigation":209,"nexttext":7,"nexturl":7,"path":211,"permalink":212,"pid":213,"ptitle":7,"reviewedBy":7,"seo":214,"stem":215,"thumbnail":7,"tutorials":7,"__hash__":216},"content\u002Fen\u002Findiv\u002Ffaq\u002F3.billing\u002F7.faq-ai-credits.md","How do AI credits work?",null,"vincent",false,{"type":11,"value":12,"toc":193},"minimark",[13,17,22,29,36,40,43,50,54,60,66,69,76,80,89,91,98,102,118,121,186],[14,15,16],"p",{},"Flat uses AI credits when it turns a PDF, a scan, or a photo of sheet music into an editable\nscore. Credits are the only thing that feature costs beyond your plan, and they are not used\nfor anything else in Flat today.",[18,19,21],"h2",{"id":20},"what-a-credit-buys","What one credit buys",[14,23,24,28],{},[25,26,27],"strong",{},"One credit covers one page."," A 12-page PDF costs 12 credits. Each photo counts as one page,\nso photographing three pages costs 3 credits, and a scan that mixes a 12-page PDF with three\nphotos costs 15 credits in total.",[14,30,31,32,35],{},"Credits are taken ",[25,33,34],{},"when the scan starts",", not when you upload. Adding files and then closing\nthe window without starting costs you nothing.",[18,37,39],{"id":38},"plan-allowances","What your plan includes",[41,42],"credit-plan-allowances",{},[14,44,45,46,49],{},"A yearly Flat Power subscription grants its credits ",[25,47,48],{},"every month",", not once for the year. Flat\nPower Lifetime is the exception: its credits are granted once and do not renew.",[18,51,53],{"id":52},"do-credits-roll-over","Do unused credits roll over?",[14,55,56,59],{},[25,57,58],{},"The credits included with your subscription do not roll over."," Your allowance refreshes on the\nsame day each month - the monthly anniversary of your billing date - and anything you did not use\nbefore that day is gone. You cannot save several months of allowance for a busy period.",[14,61,62,65],{},[25,63,64],{},"Credits you bought in a pack behave the opposite way."," They are yours until you spend them and\ndo not expire while your account is active, so they do accumulate.",[14,67,68],{},"When you have both, a scan spends your monthly allowance first and only touches your purchased\ncredits once the allowance is used up. That way your packs are drawn down last.",[70,71,73],"callout",{"type":72},"tip",[14,74,75],{},"If you know you have a heavy month coming, buy a pack rather than trying to save your monthly\nallowance - saving it is not possible, and packs never expire.",[18,77,79],{"id":78},"credit-packs","Buying more credits",[14,81,82,83,88],{},"You can top up at any time from your ",[84,85,87],"a",{"href":86},"https:\u002F\u002Fflat.io\u002Fsettings\u002Fai-credits","AI credits page",".",[78,90],{},[14,92,93,94,97],{},"The larger packs are better value per page. If you only see the smaller packs on that page, the\n1,000 and 3,000 page packs are behind the ",[25,95,96],{},"Need 1000+ credits?"," link.",[18,99,101],{"id":100},"file-refused","When a file is refused without mentioning credits",[14,103,104,105,109,110,113,114,117],{},"Some refusals are about the document, not your balance. A single document cannot exceed\n",[106,107],"omr-limit",{"name":108},"maxPages"," pages, a file cannot be larger than ",[106,111],{"name":112},"maxFileSize",", and\nyou can have up to ",[106,115],{"name":116},"maxParallelJobs"," scans running at once.",[14,119,120],{},"If you see one of those messages your credits are untouched - split the document into smaller\nfiles and try again.",[122,123,125,132,141,147,162,168,174,180],"faq",{"title":124},"Frequently asked questions",[126,127,129],"faq-item",{"question":128},"What happens when I run out of credits?",[14,130,131],{},"The scan will not start, and Flat tells you that you do not have enough credits to complete the\naction. Nothing is charged and nothing is lost - you can buy a pack, or wait for your monthly\nallowance to refresh, and start the same scan again.",[126,133,135],{"question":134},"Where can I see how many credits I have left?",[14,136,137,138,140],{},"On your ",[84,139,87],{"href":86},", which shows your current balance\nand lets you top up.",[126,142,144],{"question":143},"My scan failed. Was I charged?",[14,145,146],{},"No. If a scan ends in an error, the credits are returned to your balance automatically, whatever\nthe cause. The same applies if you cancel a scan before it finishes, including one you set up but\nnever started. You can retry without paying twice for the failed attempt.",[126,148,150],{"question":149},"The scan worked but the result is wrong. Can I get those credits back?",[14,151,152,153,156,157,161],{},"Not automatically. Credits are returned for scans that ",[25,154,155],{},"fail",", not for scans that finish but\ntranscribe the music poorly - the work was done either way. If a result is bad enough that it was\nnot worth the credits, ",[84,158,160],{"href":159},"\u002Fsupport","contact us"," and we will look at it. Please get in touch before\nrunning a large batch rather than after.",[126,163,165],{"question":164},"Do I have separate credits on the web, mobile, and desktop apps?",[14,166,167],{},"No. Your Flat account has a single credit balance, shared by the website, the desktop app, the\nmobile apps, and the API. Buy credits anywhere and you can spend them anywhere you are signed in\nto the same account.",[126,169,171],{"question":170},"I bought credits in Opuscan. Why can't I use them in Flat?",[14,172,173],{},"Opuscan is a separate app with its own credits, tied to the app store account that bought them.\nThose credits cannot be used on your Flat account, and credits on your Flat account do not appear\nin Opuscan. Buying in one does not top up the other.",[126,175,177],{"question":176},"What happens to my credits if my payment fails?",[14,178,179],{},"A subscription with an unpaid or suspended payment does not receive a new monthly allowance until\nbilling is back in order. Credits you have already bought in a pack are unaffected and stay on\nyour account.",[126,181,183],{"question":182},"I cancelled my subscription. Do I lose my credits straight away?",[14,184,185],{},"No. If you cancel but are still inside the period you have paid for, you keep your allowance until\nthat period ends. Purchased credits stay on your account regardless.",[14,187,188,189,192],{},"Still stuck? ",[84,190,191],{"href":159},"Contact us"," - we are always one message away.",{"title":194,"searchDepth":195,"depth":195,"links":196},"",3,[197,199,200,201,202],{"id":20,"depth":198,"text":21},2,{"id":38,"depth":198,"text":39},{"id":52,"depth":198,"text":53},{"id":78,"depth":198,"text":79},{"id":100,"depth":198,"text":101},"2026-09-01T19:23:36Z","How Flat's AI credits work - what a credit buys, what your plan includes each month, whether unused credits roll over, and how to buy more.","md","en",{},"indiv\u002Ffaq",{"title":210},"AI 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