[{"data":1,"prerenderedAt":390},["ShallowReactive",2],{"page-data-\u002Fen\u002Fgeneral\u002Ftwo-accounts-or-missing-scores\u002F":3,"prose-edu-link:none":9,"breadcrumb#\u002Fen\u002Fgeneral\u002Ftwo-accounts-or-missing-scores\u002F":388},{"page":4,"navigation":278,"relatedArticles":386,"relatedTutorials":387},{"id":5,"title":6,"articles":7,"author":8,"automaticallyTranslated":9,"body":10,"cardHighlight":7,"dateModified":263,"datePublished":264,"description":265,"englishFileHash":7,"extension":266,"flatOnly":9,"layout":7,"locale":267,"meta":268,"nav":269,"navigation":270,"nexttext":7,"nexturl":7,"path":272,"permalink":273,"pid":274,"ptitle":7,"reviewedBy":7,"seo":275,"stem":276,"thumbnail":7,"tip":7,"tutorials":7,"__hash__":277},"content\u002Fen\u002Findiv\u002Ffaq\u002F2.general\u002F9.faq-two-accounts.md","I have two accounts or I can't find my scores",null,"vincent",false,{"type":11,"value":12,"toc":250},"minimark",[13,17,22,34,50,53,57,85,88,92,103,112,116,124,154,158,161,168,179,182,185,188,192,199,202,220,231,235,243,247],[14,15,16],"p",{},"If you sign in and your scores, your Flat Power subscription or your credits are gone, your work is almost never lost. You most likely signed in to a different account than the one that holds them.",[18,19,21],"h2",{"id":20},"why-do-i-see-an-empty-library-or-the-free-plan","Why do I see an empty library or the free plan?",[14,23,24,25,29,30,33],{},"Each way of signing in can create its own account: ",[26,27,28],"strong",{},"Sign in with Apple",", ",[26,31,32],{},"Sign in with Google",", and an email with a password are separate accounts unless they were linked. Common causes:",[35,36,37,41,44,47],"ul",{},[38,39,40],"li",{},"You signed in with Google and Flat created a new, empty account, while your scores are on the account you made with Apple (or the other way around).",[38,42,43],{},"You have two email addresses, for example a personal one and a school one, and each has an account.",[38,45,46],{},"You tried to change the email of your account, mistyped it, and a second account was created.",[38,48,49],{},"You paid with one account and now use another, so the subscription shows on the other account.",[14,51,52],{},"Your scores are not deleted when your plan changes. If you cancel Flat Power, your scores stay on your account. A score is only gone when you delete it from your trash.",[18,54,56],{"id":55},"how-do-i-find-the-account-that-has-my-scores","How do I find the account that has my scores?",[58,59,60,69,76],"ol",{},[38,61,62,63,65,66,68],{},"Sign in with each method you may have used: ",[26,64,32],{}," (try each Gmail address you own), ",[26,67,28],{},", then email and password.",[38,70,71,72,75],{},"On each account, open your library and look at the ",[26,73,74],{},"Account settings"," to see the email and the plan.",[38,77,78,79,84],{},"Try on the device where you last saw your scores, and on the Flat website at ",[80,81,83],"a",{"href":82},"https:\u002F\u002Fflat.io","flat.io",".",[14,86,87],{},"Do not create a new account on top of it: that adds one more account.",[18,89,91],{"id":90},"where-do-i-find-my-account-id","Where do I find my Account ID?",[14,93,94,95,98,99,102],{},"Your Account ID is shown in your profile. In the Flat app, open your ",[26,96,97],{},"Profile"," and look for the Account ID. You can also open the app ",[26,100,101],{},"Settings"," and tap the version number: this copies the app versions and your Account ID, so you can paste them in your message. Send it to our support to have us look at your account.",[14,104,105,106,108,109,84],{},"For Opuscan, the equivalent is your Billing ID: in the app ",[26,107,101],{},", use ",[26,110,111],{},"Copy user details",[18,113,115],{"id":114},"i-signed-in-with-apple-and-i-dont-remember-the-email","I signed in with Apple and I don't remember the email",[14,117,118,119,123],{},"When you hide your email with Apple, Flat only knows a private relay address ending in ",[120,121,122],"code",{},"@privaterelay.appleid.com",". To find it:",[58,125,126,132,143,151],{},[38,127,128,129,131],{},"On your iPhone or iPad, open ",[26,130,101],{}," and tap your name.",[38,133,134,135,138,139,142],{},"Tap ",[26,136,137],{},"Sign-In & Security"," (on older iOS, ",[26,140,141],{},"Password & Security",").",[38,144,134,145,147,148,84],{},[26,146,28],{},", then pick ",[26,149,150],{},"Flat",[38,152,153],{},"Copy the address shown, then send it to our support.",[18,155,157],{"id":156},"how-do-i-merge-two-accounts","How do I merge two accounts?",[14,159,160],{},"Our support team merges accounts for you. You cannot merge them yourself.",[14,162,163,167],{},[80,164,166],{"href":165},"https:\u002F\u002Fflat.io\u002Fsupport","Contact our support"," and send:",[35,169,170,173,176],{},[38,171,172],{},"The email, or the Account ID, of the account that has your scores",[38,174,175],{},"The email of the account you want to keep. Sign in to it first, or create it if you changed email",[38,177,178],{},"The title of a few scores, so we can find the right account",[14,180,181],{},"A merge moves everything from one account to another, so we may ask additional security questions to verify that you own both accounts. This protects your work.",[14,183,184],{},"When we merge, all your scores, your subscription and licenses move to the account you want to keep, and you then sign in with it to see everything. A merge can take a few days. We ask for your agreement before merging.",[14,186,187],{},"On a free plan, some features stay limited on the merged scores until you subscribe to Flat Power.",[18,189,191],{"id":190},"my-school-deleted-my-account-or-my-school-email-no-longer-works","My school deleted my account or my school email no longer works",[14,193,194,195,198],{},"If your school or district closed your school email, you can ask us to move your scores to a personal account. Create an account with your personal email, then ",[80,196,197],{"href":165},"contact our support"," with your old school email, your username if you remember it, and a few score titles. We merge everything into your personal account.",[14,200,201],{},"What happens depends on who deleted what:",[35,203,204,210],{},[38,205,206,209],{},[26,207,208],{},"An admin deletes your account",": the account is deleted completely within a few hours.",[38,211,212,215,216,84],{},[26,213,214],{},"Your school's Flat for Education subscription ends",": the school's data is removed after 90 days by default. The exact period depends on your school's privacy agreement with Flat, see the ",[80,217,219],{"href":218},"\u002Fen\u002Feducation\u002Fpolicies\u002Fprivacy-policy-annex-1-information-collected","Flat for Education privacy policy",[14,221,222,223,226,227,84],{},"In both cases your ",[26,224,225],{},"scores"," stay available for 90 days by default, depending on your school's policy. The rest of your Flat for Education data is not kept. Write to us as soon as possible, because once your school's retention period is over, we cannot recover your scores. If you use a Google or Microsoft account from your school, see ",[80,228,230],{"href":229},"\u002Fen\u002Fgeneral\u002Frecover-my-flat-account-because-school-deleted-my-google-microsoft-account","how to recover your Flat account",[18,232,234],{"id":233},"i-deleted-a-score-and-i-want-it-back","I deleted a score and I want it back",[14,236,237,238,242],{},"Scores you deleted are in your trash, see ",[80,239,241],{"href":240},"\u002Fen\u002Fgeneral\u002Fmy-library#delete-and-recover-resources","Delete and recover resources",". Once a score is permanently deleted from the trash, we cannot restore it.",[18,244,246],{"id":245},"support-cannot-find-my-account","Support cannot find my account",[14,248,249],{},"If we cannot find an account with your email, we may ask for one of these, to find it from your payment: the invoice number, the order ID, the PayPal email, or the last 4 digits of the card with the date and amount of the charge. It also helps to tell us whether you used the website, the iOS app or the Android app.",{"title":251,"searchDepth":252,"depth":252,"links":253},"",3,[254,256,257,258,259,260,261,262],{"id":20,"depth":255,"text":21},2,{"id":55,"depth":255,"text":56},{"id":90,"depth":255,"text":91},{"id":114,"depth":255,"text":115},{"id":156,"depth":255,"text":157},{"id":190,"depth":255,"text":191},{"id":233,"depth":255,"text":234},{"id":245,"depth":255,"text":246},"2026-11-03T22:10:20Z","2026-11-03T21:51:18Z","Your scores or your subscription are missing after signing in? You may have two Flat accounts. Find which one has your scores and how to merge them.","md","en",{},"indiv\u002Ffaq",{"title":271},"Two accounts or missing 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region","\u002Fen\u002Findiv\u002Ffaq\u002Fgeneral\u002Ffaq-region-availability","en\u002Findiv\u002Ffaq\u002F2.general\u002F8.faq-region-availability","\u002Fen\u002Fgeneral\u002Fflat-not-available-in-your-region\u002F","faq-region-availability",{"title":271,"path":272,"stem":276,"permalink":273,"pid":274,"nav":269,"flatOnly":9},{"title":279,"path":347,"stem":348,"children":349,"page":9},"\u002Fen\u002Findiv\u002Ffaq\u002Fbilling","en\u002Findiv\u002Ffaq\u002F3.billing",[350,356,362,368,374,380],{"title":351,"path":352,"stem":353,"permalink":354,"pid":355,"nav":269,"flatOnly":9},"Products and Plans","\u002Fen\u002Findiv\u002Ffaq\u002Fbilling\u002Ffaq-which-flat-subscription-is-the-best-for-me","en\u002Findiv\u002Ffaq\u002F3.billing\u002F1.faq-which-flat-subscription-is-the-best-for-me","\u002Fen\u002Fgeneral\u002Fwhich-flat-subscrption-is-the-best-for-me\u002F","faq-which-subscription",{"title":357,"path":358,"stem":359,"permalink":360,"pid":361,"nav":269,"flatOnly":9},"Payment means","\u002Fen\u002Findiv\u002Ffaq\u002Fbilling\u002Ffaq-payment-means","en\u002Findiv\u002Ffaq\u002F3.billing\u002F2.faq-payment-means","\u002Fen\u002Fgeneral\u002Fpayment-means-available\u002F","faq-payment-means",{"title":363,"path":364,"stem":365,"permalink":366,"pid":367,"nav":269,"flatOnly":9},"Update billing information","\u002Fen\u002Findiv\u002Ffaq\u002Fbilling\u002Ffaq-update-billing-information","en\u002Findiv\u002Ffaq\u002F3.billing\u002F3.faq-update-billing-information","\u002Fen\u002Fgeneral\u002Fupdate-billing-information\u002F","faq-update-billing-information",{"title":369,"path":370,"stem":371,"permalink":372,"pid":373,"nav":269,"flatOnly":9},"Receipts & 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