[{"data":1,"prerenderedAt":390},["ShallowReactive",2],{"page-data-\u002Fes\u002Feducation\u002Fcommon-access-errors\u002F":3,"\u002Fes\u002Feducation\u002Fcommon-access-errors\u002F@\u002Fassets\u002Fimg\u002Fedu\u002Ferror-already-associated-with-another-organization.png":58,"\u002Fes\u002Feducation\u002Fcommon-access-errors\u002F@\u002Fassets\u002Fimg\u002Fedu\u002Ferror-your-plan-has-expired.png":118,"\u002Fes\u002Feducation\u002Fcommon-access-errors\u002F@\u002Fassets\u002Fimg\u002Fedu\u002Ferror-not-enough-licenses.png":167,"breadcrumb#\u002Fes\u002Feducation\u002Fcommon-access-errors\u002F":388},{"page":4,"navigation":266,"relatedArticles":386,"relatedTutorials":387},{"id":5,"title":6,"articles":7,"automaticallyTranslated":8,"body":9,"description":20,"englishFileHash":255,"extension":256,"layout":7,"locale":257,"meta":258,"nav":259,"navigation":7,"nexttext":7,"nexturl":7,"path":260,"permalink":261,"pid":262,"ptitle":7,"seo":263,"stem":264,"thumbnail":7,"tutorials":7,"__hash__":265},"content\u002Fes\u002Feducation\u002Fothers\u002F4.faq\u002Ffaq-common-access-errors.md","Errores de acceso comunes y cómo solucionarlos",null,true,{"type":10,"value":11,"toc":238},"minimark",[12,17,21,44,47,52,59,64,72,76,79,107,109,113,119,122,125,128,156,158,162,168,171,174,177,184,209,226,228],[13,14,16],"h1",{"id":15},"solución-de-problemas-de-acceso-e-inicio-de-sesión","Solución de problemas de acceso e inicio de sesión",[18,19,20],"p",{},"Esta página explica cómo resolver los mensajes de error de acceso más comunes que puedes encontrar al usar Flat for Education. Tanto si tienes problemas para unirte a un nuevo centro como si te aparece una página “bloqueada”, encontrarás soluciones a continuación.",[22,23,24,32,38],"ol",{},[25,26,27],"li",{},[28,29,31],"a",{"href":30},"#tu-cuenta-de-usuario-ya-est%C3%A1-asociada-a-otra-organizaci%C3%B3n-de-flat-for-education","\"Tu cuenta de usuario ya está asociada a otra organización de Flat for Education\"",[25,33,34],{},[28,35,37],{"href":36},"#tu-cuenta-est%C3%A1-bloqueada-porque-el-plan-de-tu-organizaci%C3%B3n-ha-caducado","\"Tu cuenta está bloqueada porque el plan de tu organización ha caducado\"",[25,39,40],{},[28,41,43],{"href":42},"#no-puedes-acceder-a-tu-cuenta-porque-tu-centro-no-tiene-suficientes-licencias-para-todos","\"No puedes acceder a tu cuenta porque tu centro no tiene suficientes licencias para todos\"",[45,46],"hr",{},[48,49,51],"h2",{"id":50},"_1-tu-cuenta-de-usuario-ya-está-asociada-a-otra-organización-de-flat-for-education","1. \"Tu cuenta de usuario ya está asociada a otra organización de Flat for Education\"",[18,53,54],{},[55,56],"img",{"alt":57,"src":58},"Error: Cuenta ya asociada","\u002Fassets\u002Fimg\u002Fedu\u002Ferror-already-associated-with-another-organization.png",[60,61,63],"h3",{"id":62},"el-problema","El problema",[18,65,66,67,71],{},"Estás intentando unirte a una nueva organización, pero tu cuenta ya está registrada en otra distinta. En Flat for Education, una cuenta de usuario solo puede pertenecer a ",[68,69,70],"strong",{},"una organización a la vez",".",[60,73,75],{"id":74},"la-solución","La solución",[18,77,78],{},"Para unirte a un nuevo centro, primero debes desvincularte de tu organización actual. Tienes dos opciones:",[22,80,81,92],{},[25,82,83,86,87,91],{},[68,84,85],{},"Contacta con tu administrador actual:"," Pídele que ",[28,88,90],{"href":89},"\u002Fes\u002Feducation\u002Fremove-students-organization\u002F#_3-convert-or-remove-the-account","convierta tu cuenta en una cuenta individual",". Esto te desvinculará automáticamente de la organización.",[25,93,94,97,98,102,103,106],{},[68,95,96],{},"Contacta con el soporte de Flat:"," Si ya no tienes acceso a tu centro anterior, ",[28,99,101],{"href":100},"mailto:edu@flat.io","contacta con nuestro equipo de soporte",". ",[68,104,105],{},"Incluye una captura de pantalla del mensaje de error"," para que podamos verificar tu cuenta y desvincularla manualmente.",[45,108],{},[48,110,112],{"id":111},"_2-tu-cuenta-está-bloqueada-porque-el-plan-de-tu-organización-ha-caducado","2. \"Tu cuenta está bloqueada porque el plan de tu organización ha caducado\"",[18,114,115],{},[55,116],{"alt":117,"src":118},"Error: El plan ha caducado","\u002Fassets\u002Fimg\u002Fedu\u002Ferror-your-plan-has-expired.png",[60,120,63],{"id":121},"el-problema-1",[18,123,124],{},"La suscripción de tu centro ha finalizado y no hay licencias activas disponibles para la organización.",[60,126,75],{"id":127},"la-solución-1",[129,130,131,137,147],"ul",{},[25,132,133,136],{},[68,134,135],{},"Para profesorado\u002Festudiantes:"," Contacta con el administrador que aparece en el mensaje de error para solicitar la renovación.",[25,138,139,142,143,146],{},[68,140,141],{},"Para administradores:"," Aún puedes acceder a la página de ",[68,144,145],{},"Facturación"," incluso si tu licencia ha caducado. Ve a los ajustes de Facturación para renovar la suscripción.",[25,148,149,152,153,155],{},[68,150,151],{},"Si el administrador ya no está en el centro:"," Si la persona indicada como administradora ya no pertenece a tu centro, ",[28,154,101],{"href":100}," para que podamos ayudarte a asignar un nuevo administrador.",[45,157],{},[48,159,161],{"id":160},"_3-no-puedes-acceder-a-tu-cuenta-porque-tu-centro-no-tiene-suficientes-licencias-para-todos","3. \"No puedes acceder a tu cuenta porque tu centro no tiene suficientes licencias para todos\"",[18,163,164],{},[55,165],{"alt":166,"src":167},"Error: No hay suficientes licencias","\u002Fassets\u002Fimg\u002Fedu\u002Ferror-not-enough-licenses.png",[60,169,63],{"id":170},"el-problema-2",[18,172,173],{},"Tu organización se ha quedado sin plazas de licencia disponibles. Esto ocurre cuando el número de profesores y estudiantes activos supera el número de licencias adquiridas.",[60,175,75],{"id":176},"la-solución-2",[18,178,179,180,183],{},"Si eres estudiante o profesor, contacta con tu administrador. Si eres ",[68,181,182],{},"Administrador",", tienes dos opciones para gestionar tus plazas:",[22,185,186,196],{},[25,187,188,191,192,195],{},[68,189,190],{},"Eliminar cuentas inactivas:"," Si hay estudiantes que ya se han graduado o usuarios que ya no necesitan acceso, puedes eliminar sus cuentas desde la página ",[68,193,194],{},"Personas"," para liberar licencias.",[25,197,198,201,202,204,205,208],{},[68,199,200],{},"Añadir licencias:"," Ve a la página de ",[68,203,145],{}," y haz clic en \"",[68,206,207],{},"Añadir licencias","\". Introduce el número de plazas adicionales necesarias para cubrir a tus usuarios.",[210,211,212],"blockquote",{},[18,213,214,215,218,219,222,223,71],{},"⚠️ Atención\n",[68,216,217],{},"Archivar vs. eliminar:"," Archivar una clase solo retira la licencia de los estudiantes ",[68,220,221],{},"de forma temporal",". Si un estudiante archivado vuelve a iniciar sesión en Flat for Education, el sistema le asignará automáticamente una licencia otra vez. Para liberar una licencia de manera permanente, la cuenta del estudiante debe ",[68,224,225],{},"eliminarse",[45,227],{},[18,229,230],{},[231,232,233,234,71],"em",{},"Esta página ha sido traducida automáticamente del inglés. ",[28,235,237],{"href":236},"\u002Fen\u002Feducation\u002Fcommon-access-errors","Ver la versión original en inglés",{"title":239,"searchDepth":240,"depth":240,"links":241},"",3,[242,247,251],{"id":50,"depth":243,"text":51,"children":244},2,[245,246],{"id":62,"depth":240,"text":63},{"id":74,"depth":240,"text":75},{"id":111,"depth":243,"text":112,"children":248},[249,250],{"id":121,"depth":240,"text":63},{"id":127,"depth":240,"text":75},{"id":160,"depth":243,"text":161,"children":252},[253,254],{"id":170,"depth":240,"text":63},{"id":176,"depth":240,"text":75},"9acf76405edcfa7504f4237770875583ebdd0114","md","es",{},"others\u002Ffaq","\u002Fes\u002Feducation\u002Fothers\u002Ffaq\u002Ffaq-common-access-errors","\u002Fes\u002Feducation\u002Fcommon-access-errors\u002F","access-errors",{"title":6,"description":20},"es\u002Feducation\u002Fothers\u002F4.faq\u002Ffaq-common-access-errors","8hoKfGOX2N324Zdk1jWiLZOhBDKWSrzDxr3ALFnnjQI",{"title":267,"path":268,"stem":269,"children":270,"page":385},"Educación","\u002Fes\u002Feducation\u002Fothers\u002Ffaq","es\u002Feducation\u002Fothers\u002F4.faq",[271,277,278,284,290,296,302,308,314,320,326,332,338,344,350,356,362,368],{"title":272,"path":273,"stem":274,"permalink":275,"pid":276,"nav":259},"Visión general","\u002Fes\u002Feducation\u002Fothers\u002Ffaq\u002Ffaq","es\u002Feducation\u002Fothers\u002F4.faq\u002F1.faq","\u002Fes\u002Feducation\u002Ffaq\u002F","faq-edu-index",{"title":6,"path":260,"stem":264,"permalink":261,"pid":262,"nav":259},{"title":279,"path":280,"stem":281,"permalink":282,"pid":283,"nav":259},"Tengo una cuenta individual, ¿cómo puedo crear una cuenta escolar?","\u002Fes\u002Feducation\u002Fothers\u002Ffaq\u002Ffaq-convert-indiv-edu","es\u002Feducation\u002Fothers\u002F4.faq\u002Ffaq-convert-indiv-edu","\u002Fes\u002Feducation\u002Fconvert-individual-account-education\u002F","faq-convert-indiv-edu",{"title":285,"path":286,"stem":287,"permalink":288,"pid":289,"nav":259},"¿Cómo elimino mi cuenta?","\u002Fes\u002Feducation\u002Fothers\u002Ffaq\u002Ffaq-delete-account-edu","es\u002Feducation\u002Fothers\u002F4.faq\u002Ffaq-delete-account-edu","\u002Fes\u002Feducation\u002Fdelete-my-account-edu\u002F","faq-edu-delete-account",{"title":291,"path":292,"stem":293,"permalink":294,"pid":295,"nav":259},"¿Cuál es la diferencia entre una cuenta individual y una cuenta educativa?","\u002Fes\u002Feducation\u002Fothers\u002Ffaq\u002Ffaq-difference-indiv-edu","es\u002Feducation\u002Fothers\u002F4.faq\u002Ffaq-difference-indiv-edu","\u002Fes\u002Feducation\u002Fdifference-individual-education\u002F","faq-difference-indiv-edu",{"title":297,"path":298,"stem":299,"permalink":300,"pid":301,"nav":259},"¿Puedo obtener una prueba gratuita para mi centro 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móvil?","\u002Fes\u002Feducation\u002Fothers\u002Ffaq\u002Ffaq-mobile-app-edu","es\u002Feducation\u002Fothers\u002F4.faq\u002Ffaq-mobile-app-edu","\u002Fes\u002Feducation\u002Fmobile-app-edu\u002F","faq-edu-mobile-app",{"title":321,"path":322,"stem":323,"permalink":324,"pid":325,"nav":259},"¿Cómo recuperar la contraseña de mi cuenta?","\u002Fes\u002Feducation\u002Fothers\u002Ffaq\u002Ffaq-password-recover-edu","es\u002Feducation\u002Fothers\u002F4.faq\u002Ffaq-password-recover-edu","\u002Fes\u002Feducation\u002Frecover-my-account-password\u002F","faq-edu-recover-password",{"title":327,"path":328,"stem":329,"permalink":330,"pid":331,"nav":259},"¿Ofrecéis formación de desarrollo profesional?","\u002Fes\u002Feducation\u002Fothers\u002Ffaq\u002Ffaq-pd","es\u002Feducation\u002Fothers\u002F4.faq\u002Ffaq-pd","\u002Fes\u002Feducation\u002Fprofessional-development\u002F","faq-ed-pd",{"title":333,"path":334,"stem":335,"permalink":336,"pid":337,"nav":259},"Plan de Flat for 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Education?","\u002Fes\u002Feducation\u002Fothers\u002Ffaq\u002Ffaq-what-is-flat-for-education","es\u002Feducation\u002Fothers\u002F4.faq\u002Ffaq-what-is-flat-for-education","\u002Fes\u002Feducation\u002Fwhat-is-flat-for-education\u002F","what-is-flat-for-education",{"title":363,"path":364,"stem":365,"permalink":366,"pid":367,"nav":259},"Problema de carga","\u002Fes\u002Feducation\u002Fothers\u002Ffaq\u002Ffaq-why-did-flat-website-fail-to-load-for-me","es\u002Feducation\u002Fothers\u002F4.faq\u002Ffaq-why-did-flat-website-fail-to-load-for-me","\u002Fes\u002Feducation\u002Fwhy-did-flat-website-fail-to-load-for-me\u002F","faq-edu-fail-to-load",{"title":369,"path":370,"stem":371,"children":372,"page":385},"Tech","\u002Fes\u002Feducation\u002Fothers\u002Ffaq\u002Ftech","es\u002Feducation\u002Fothers\u002F4.faq\u002Ftech",[373,379],{"title":374,"path":375,"stem":376,"permalink":377,"pid":378,"nav":259},"Datos e 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