[{"data":1,"prerenderedAt":308},["ShallowReactive",2],{"page-data-\u002Fes\u002Fgeneral\u002Freport-a-bug\u002F":3,"prose-edu-link:none":184,"breadcrumb#\u002Fes\u002Fgeneral\u002Freport-a-bug\u002F":306},{"page":4,"navigation":196,"relatedArticles":304,"relatedTutorials":305},{"id":5,"title":6,"articles":7,"author":8,"automaticallyTranslated":9,"body":10,"cardHighlight":7,"dateModified":179,"datePublished":179,"description":180,"englishFileHash":181,"englishSegments":182,"extension":183,"flatOnly":184,"layout":7,"locale":185,"meta":186,"nav":187,"navigation":188,"nexttext":7,"nexturl":7,"path":190,"permalink":191,"pid":192,"ptitle":7,"reviewedBy":7,"seo":193,"stem":194,"thumbnail":7,"tip":7,"tutorials":7,"__hash__":195},"content\u002Fes\u002Findiv\u002Ffaq\u002F2.general\u002F10.faq-report-a-bug.md","¿Cómo informo de un error en Flat?",null,"vincent",true,{"type":11,"value":12,"toc":170},"minimark",[13,23,28,79,83,101,109,113,147,150,154,157,160],[14,15,16,17,22],"p",{},"Si algo no funciona en Flat, ",[18,19,21],"a",{"href":20},"\u002Fes\u002Fsupport","contacta con nuestro equipo de soporte"," y envía la información que se indica a continuación. Cuantos más datos incluyas en tu primer mensaje, antes podremos reproducir y solucionar el problema.",[24,25,27],"h2",{"id":26},"qué-debo-enviar-al-informar-de-un-error","¿Qué debo enviar al informar de un error?",[29,30,31,39,45,51,61,67,73],"ul",{},[32,33,34,38],"li",{},[35,36,37],"strong",{},"Qué ocurrió y qué esperabas que ocurriera."," Por ejemplo: «Pulso Reproducir y no se oye nada. Esperaba escuchar la partitura».",[32,40,41,44],{},[35,42,43],{},"Dónde ocurre",": en el sitio web de Flat (e indica qué navegador usas), en la aplicación para iPhone o iPad, en la aplicación para Android o en la aplicación de escritorio.",[32,46,47,50],{},[35,48,49],{},"Tu dispositivo y la versión de su sistema operativo",", por ejemplo, un iPad Air con iPadOS 18, un Pixel 8 con Android 15 o Chrome en Windows 11.",[32,52,53,56,57,60],{},[35,54,55],{},"Los datos de la aplicación",", si usas la aplicación móvil: abre ",[35,58,59],{},"Ajustes"," en la aplicación y pulsa el número de versión. Esto copiará las versiones de la aplicación y tu ID de cuenta para que puedas pegarlos en tu mensaje. Actualizar primero la aplicación a la última versión podría resolver el problema.",[32,62,63,66],{},[35,64,65],{},"El enlace a tu partitura",", para que podamos abrir la partitura exacta. Más abajo se explica cómo obtenerlo.",[32,68,69,72],{},[35,70,71],{},"Una grabación de pantalla"," que muestre el problema, si puedes hacerla. Es lo más útil que puedes enviarnos.",[32,74,75,78],{},[35,76,77],{},"Los pasos para reproducir el problema",", en orden, si los conoces.",[24,80,82],{"id":81},"cómo-obtengo-el-enlace-a-mi-partitura","¿Cómo obtengo el enlace a mi partitura?",[29,84,85,91],{},[32,86,87,90],{},[35,88,89],{},"En el sitio web de Flat",": abre tu partitura y copia la dirección de la barra de direcciones del navegador.",[32,92,93,96,97,100],{},[35,94,95],{},"En la aplicación móvil",": abre tu biblioteca, pulsa los tres puntos junto a la partitura, selecciona ",[35,98,99],{},"Compartir"," y copia el enlace.",[14,102,103,104,108],{},"Si el problema está relacionado con tu cuenta y no con una partitura, envíanos la dirección de correo electrónico de tu cuenta de Flat o tu ID de cuenta. Consulta ",[18,105,107],{"href":106},"\u002Fes\u002Fgeneral\u002Ftwo-accounts-or-missing-scores#where-do-i-find-my-account-id","Tengo dos cuentas o no encuentro mis partituras",".",[24,110,112],{"id":111},"cómo-grabo-la-pantalla","¿Cómo grabo la pantalla?",[29,114,115,125,135,141],{},[32,116,117,120,121,124],{},[35,118,119],{},"iPhone y iPad",": añade ",[35,122,123],{},"Grabación de pantalla"," al Centro de control desde Ajustes. Después, abre el Centro de control y pulsa el botón de grabación. Para detenerla, pulsa el indicador rojo.",[32,126,127,130,131,134],{},[35,128,129],{},"Android",": desliza el dedo hacia abajo desde la parte superior de la pantalla y pulsa ",[35,132,133],{},"Grabar pantalla",". El nombre y la ubicación del botón dependen de tu teléfono.",[32,136,137,140],{},[35,138,139],{},"Mac",": pulsa Mayús + Comando + 5 y elige una opción de grabación.",[32,142,143,146],{},[35,144,145],{},"Windows",": pulsa la tecla Windows + G y utiliza el panel Capturar.",[14,148,149],{},"Envía el vídeo junto con tu mensaje. Si el archivo es demasiado grande para adjuntarlo, envíanos un enlace.",[24,151,153],{"id":152},"qué-ocurre-después-de-informar-de-un-error","¿Qué ocurre después de informar de un error?",[14,155,156],{},"Te responderemos a la dirección de correo electrónico desde la que nos escribiste. Si podemos reproducir el problema, lo trasladaremos al equipo. Las actualizaciones de la aplicación llegan a los usuarios de forma progresiva, por lo que una corrección ya publicada puede tardar hasta una semana en llegar a tu dispositivo.",[158,159],"hr",{},[14,161,162],{},[163,164,165,166,108],"em",{},"Esta página ha sido traducida automáticamente del inglés. 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facturación","\u002Fes\u002Findiv\u002Ffaq\u002Fbilling\u002Ffaq-update-billing-information","es\u002Findiv\u002Ffaq\u002F3.billing\u002F3.faq-update-billing-information","\u002Fes\u002Fgeneral\u002Fupdate-billing-information\u002F","faq-update-billing-information",{"title":287,"path":288,"stem":289,"permalink":290,"pid":291,"nav":187,"flatOnly":184},"Recibos y facturas","\u002Fes\u002Findiv\u002Ffaq\u002Fbilling\u002Ffaq-billing-receipt-invoice","es\u002Findiv\u002Ffaq\u002F3.billing\u002F4.faq-billing-receipt-invoice","\u002Fes\u002Fgeneral\u002Fbilling-receipt-invoice\u002F","faq-billing-receipt-invoice",{"title":293,"path":294,"stem":295,"permalink":296,"pid":297,"nav":187,"flatOnly":184},"Cancelar una 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