[{"data":1,"prerenderedAt":308},["ShallowReactive",2],{"page-data-\u002Ffr\u002Fgeneral\u002Freport-a-bug\u002F":3,"prose-edu-link:none":184,"breadcrumb#\u002Ffr\u002Fgeneral\u002Freport-a-bug\u002F":306},{"page":4,"navigation":196,"relatedArticles":304,"relatedTutorials":305},{"id":5,"title":6,"articles":7,"author":8,"automaticallyTranslated":9,"body":10,"cardHighlight":7,"dateModified":179,"datePublished":179,"description":180,"englishFileHash":181,"englishSegments":182,"extension":183,"flatOnly":184,"layout":7,"locale":185,"meta":186,"nav":187,"navigation":188,"nexttext":7,"nexturl":7,"path":190,"permalink":191,"pid":192,"ptitle":7,"reviewedBy":7,"seo":193,"stem":194,"thumbnail":7,"tip":7,"tutorials":7,"__hash__":195},"content\u002Ffr\u002Findiv\u002Ffaq\u002F2.general\u002F10.faq-report-a-bug.md","Comment signaler un bug dans Flat ?",null,"vincent",true,{"type":11,"value":12,"toc":170},"minimark",[13,23,28,79,83,101,109,113,147,150,154,157,160],[14,15,16,17,22],"p",{},"Si quelque chose ne fonctionne pas dans Flat, ",[18,19,21],"a",{"href":20},"\u002Ffr\u002Fsupport","contactez notre assistance"," et transmettez-lui les informations ci-dessous. Plus votre premier message sera détaillé, plus vite nous pourrons reproduire et résoudre le problème.",[24,25,27],"h2",{"id":26},"quelles-informations-fournir-pour-signaler-un-bug","Quelles informations fournir pour signaler un bug ?",[29,30,31,39,45,51,61,67,73],"ul",{},[32,33,34,38],"li",{},[35,36,37],"strong",{},"Ce qui s’est passé et ce que vous attendiez."," Par exemple : « J’appuie sur Lecture, mais je n’entends rien. Je m’attendais à entendre la partition. »",[32,40,41,44],{},[35,42,43],{},"L’endroit où le problème se produit"," : le site web de Flat (en précisant le navigateur), l’application pour iPhone ou iPad, l’application Android ou l’application pour ordinateur.",[32,46,47,50],{},[35,48,49],{},"Votre appareil et la version de son système",", par exemple un iPad Air sous iPadOS 18, un Pixel 8 sous Android 15 ou Chrome sous Windows 11.",[32,52,53,56,57,60],{},[35,54,55],{},"Les informations sur votre application",", si vous utilisez l’application mobile : ouvrez les ",[35,58,59],{},"Paramètres"," de l’application et touchez le numéro de version. Les versions de l’application et votre identifiant de compte seront copiés : vous pourrez les coller dans votre message. Commencez par mettre l’application à jour : cela peut suffire à résoudre le problème.",[32,62,63,66],{},[35,64,65],{},"Le lien vers votre partition",", pour que nous puissions ouvrir la partition concernée. La marche à suivre figure ci-dessous.",[32,68,69,72],{},[35,70,71],{},"Un enregistrement d’écran"," montrant le problème, si possible. C’est l’élément le plus utile que vous puissiez nous envoyer.",[32,74,75,78],{},[35,76,77],{},"Les étapes pour reproduire le problème",", dans l’ordre, si vous les connaissez.",[24,80,82],{"id":81},"comment-obtenir-le-lien-vers-ma-partition","Comment obtenir le lien vers ma partition ?",[29,84,85,91],{},[32,86,87,90],{},[35,88,89],{},"Sur le site web de Flat"," : ouvrez votre partition et copiez l’adresse dans la barre d’adresse de votre navigateur.",[32,92,93,96,97,100],{},[35,94,95],{},"Dans l’application mobile"," : ouvrez votre bibliothèque, touchez les trois points à côté de la partition, choisissez ",[35,98,99],{},"Partager",", puis copiez le lien.",[14,102,103,104,108],{},"Si le problème concerne votre compte et non une partition, envoyez plutôt l’adresse e-mail associée à votre compte Flat ou votre identifiant de compte. Consultez ",[18,105,107],{"href":106},"\u002Ffr\u002Fgeneral\u002Ftwo-accounts-or-missing-scores#where-do-i-find-my-account-id","J’ai deux comptes ou je ne retrouve pas mes partitions",".",[24,110,112],{"id":111},"comment-enregistrer-mon-écran","Comment enregistrer mon écran ?",[29,114,115,125,135,141],{},[32,116,117,120,121,124],{},[35,118,119],{},"iPhone et iPad"," : ajoutez ",[35,122,123],{},"Enregistrement de l’écran"," au Centre de contrôle dans les Réglages, puis ouvrez le Centre de contrôle et touchez ce bouton. Pour arrêter l’enregistrement, touchez l’indicateur rouge.",[32,126,127,130,131,134],{},[35,128,129],{},"Android"," : balayez l’écran vers le bas depuis le haut, puis touchez ",[35,132,133],{},"Enregistrement d’écran",". Le nom et l’emplacement du bouton varient selon votre téléphone.",[32,136,137,140],{},[35,138,139],{},"Mac"," : appuyez sur Maj + Commande + 5, puis choisissez une option d’enregistrement.",[32,142,143,146],{},[35,144,145],{},"Windows"," : appuyez sur la touche Windows + G, puis utilisez le panneau Capture.",[14,148,149],{},"Joignez la vidéo à votre message. Si le fichier est trop volumineux pour être joint, envoyez-nous un lien vers celui-ci.",[24,151,153],{"id":152},"que-se-passe-t-il-après-le-signalement-dun-bug","Que se passe-t-il après le signalement d’un bug ?",[14,155,156],{},"Nous répondons à l’adresse e-mail depuis laquelle vous nous avez écrit. Si nous parvenons à reproduire le problème, nous le transmettons à l’équipe. Les mises à jour de l’application sont déployées progressivement : même après la publication d’un correctif, il peut falloir jusqu’à une semaine pour qu’il arrive sur votre appareil.",[158,159],"hr",{},[14,161,162],{},[163,164,165,166,108],"em",{},"Cette page a été automatiquement traduite de l'anglais. 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