[{"data":1,"prerenderedAt":308},["ShallowReactive",2],{"page-data-\u002Fnl\u002Fgeneral\u002Freport-a-bug\u002F":3,"prose-edu-link:none":184,"breadcrumb#\u002Fnl\u002Fgeneral\u002Freport-a-bug\u002F":306},{"page":4,"navigation":196,"relatedArticles":304,"relatedTutorials":305},{"id":5,"title":6,"articles":7,"author":8,"automaticallyTranslated":9,"body":10,"cardHighlight":7,"dateModified":179,"datePublished":179,"description":180,"englishFileHash":181,"englishSegments":182,"extension":183,"flatOnly":184,"layout":7,"locale":185,"meta":186,"nav":187,"navigation":188,"nexttext":7,"nexturl":7,"path":190,"permalink":191,"pid":192,"ptitle":7,"reviewedBy":7,"seo":193,"stem":194,"thumbnail":7,"tip":7,"tutorials":7,"__hash__":195},"content\u002Fnl\u002Findiv\u002Ffaq\u002F2.general\u002F10.faq-report-a-bug.md","Hoe meld ik een fout in Flat?",null,"vincent",true,{"type":11,"value":12,"toc":170},"minimark",[13,23,28,79,83,101,109,113,147,150,154,157,160],[14,15,16,17,22],"p",{},"Werkt iets niet in Flat? ",[18,19,21],"a",{"href":20},"\u002Fnl\u002Fsupport","Neem contact op met onze ondersteuning"," en stuur de onderstaande gegevens mee. Hoe meer informatie u in uw eerste bericht geeft, hoe sneller we het probleem kunnen reproduceren en oplossen.",[24,25,27],"h2",{"id":26},"wat-moet-ik-meesturen-als-ik-een-fout-meld","Wat moet ik meesturen als ik een fout meld?",[29,30,31,39,45,51,61,67,73],"ul",{},[32,33,34,38],"li",{},[35,36,37],"strong",{},"Wat er gebeurde en wat u verwachtte."," Bijvoorbeeld: ‘Ik tik op Afspelen, maar hoor niets. Ik verwachtte de partituur te horen.’",[32,40,41,44],{},[35,42,43],{},"Waar het gebeurt",": op de website van Flat (en in welke browser), in de iPhone- of iPad-app, de Android-app of de desktopapp.",[32,46,47,50],{},[35,48,49],{},"Uw apparaat en de versie van het besturingssysteem",", bijvoorbeeld een iPad Air met iPadOS 18, een Pixel 8 met Android 15 of Chrome op Windows 11.",[32,52,53,56,57,60],{},[35,54,55],{},"De gegevens van uw app",", als u de mobiele app gebruikt: open ",[35,58,59],{},"Instellingen"," in de app en tik op het versienummer. Daarmee kopieert u de appversies en uw account-ID, zodat u die in uw bericht kunt plakken. Werk de app bij naar de nieuwste versie voordat u een melding stuurt; dat kan het probleem al oplossen.",[32,62,63,66],{},[35,64,65],{},"De link naar uw partituur",", zodat we precies die partituur kunnen openen. Hieronder leest u hoe u die vindt.",[32,68,69,72],{},[35,70,71],{},"Een schermopname"," van het probleem, als dat mogelijk is. Dit is het nuttigste wat u kunt meesturen.",[32,74,75,78],{},[35,76,77],{},"De stappen om het probleem te reproduceren",", in de juiste volgorde, als u die weet.",[24,80,82],{"id":81},"hoe-vind-ik-de-link-naar-mijn-partituur","Hoe vind ik de link naar mijn partituur?",[29,84,85,91],{},[32,86,87,90],{},[35,88,89],{},"Op de website van Flat",": open uw partituur en kopieer het adres uit de adresbalk van uw browser.",[32,92,93,96,97,100],{},[35,94,95],{},"In de mobiele app",": open uw bibliotheek, tik op de drie puntjes naast de partituur, kies ",[35,98,99],{},"Delen"," en kopieer de link.",[14,102,103,104,108],{},"Gaat het probleem over uw account en niet over een partituur? Stuur dan het e-mailadres van uw Flat-account of uw account-ID. Zie ",[18,105,107],{"href":106},"\u002Fnl\u002Fgeneral\u002Ftwo-accounts-or-missing-scores#where-do-i-find-my-account-id","Ik heb twee accounts of ik kan mijn partituren niet vinden",".",[24,110,112],{"id":111},"hoe-maak-ik-een-schermopname","Hoe maak ik een schermopname?",[29,114,115,125,135,141],{},[32,116,117,120,121,124],{},[35,118,119],{},"iPhone en iPad",": voeg ",[35,122,123],{},"Schermopname"," via Instellingen toe aan het Bedieningspaneel. Open vervolgens het Bedieningspaneel en tik op de knop voor schermopname. Stop de opname via de rode indicator.",[32,126,127,130,131,134],{},[35,128,129],{},"Android",": veeg vanaf de bovenkant van het scherm omlaag en tik op ",[35,132,133],{},"Scherm opnemen",". De naam en de plaats van de knop verschillen per telefoon.",[32,136,137,140],{},[35,138,139],{},"Mac",": druk op Shift + Command + 5 en kies een opnameoptie.",[32,142,143,146],{},[35,144,145],{},"Windows",": druk op de Windows-toets + G en gebruik het paneel Opname.",[14,148,149],{},"Stuur de video mee met uw bericht. Is het bestand te groot om als bijlage te versturen? Stuur dan een link naar de video.",[24,151,153],{"id":152},"wat-gebeurt-er-nadat-ik-een-fout-heb-gemeld","Wat gebeurt er nadat ik een fout heb gemeld?",[14,155,156],{},"We antwoorden op het e-mailadres waarmee u ons hebt geschreven. Als we het probleem kunnen reproduceren, geven we het door aan het team. App-updates worden geleidelijk beschikbaar voor iedereen. Daardoor kan het na de release van een oplossing tot een week duren voordat deze op uw apparaat beschikbaar is.",[158,159],"hr",{},[14,161,162],{},[163,164,165,166,108],"em",{},"Deze pagina is automatisch vertaald vanuit het Engels. ",[18,167,169],{"href":168},"\u002Fen\u002Fgeneral\u002Freport-a-bug","Bekijk de originele Engelse versie",{"title":171,"searchDepth":172,"depth":172,"links":173},"",3,[174,176,177,178],{"id":26,"depth":175,"text":27},2,{"id":81,"depth":175,"text":82},{"id":111,"depth":175,"text":112},{"id":152,"depth":175,"text":153},"2026-11-03T22:10:20Z","Welke gegevens u naar onze ondersteuning kunt sturen als iets niet werkt in Flat, zodat we het probleem sneller kunnen vinden en oplossen.","f540a7faa19eaa16c2c45f59f03134f008deb625","title=5ca40d48 description=937d9523 navigation.title=fbb446a6 44739b95 1b016dcf 98a7018a 670f1476 ae83f6de","md",false,"nl",{},"indiv\u002Ffaq",{"title":189},"Een fout 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