[{"data":1,"prerenderedAt":304},["ShallowReactive",2],{"page-data-\u002Fzh-hans\u002Fgeneral\u002Freport-a-bug\u002F":3,"prose-edu-link:none":180,"breadcrumb#\u002Fzh-hans\u002Fgeneral\u002Freport-a-bug\u002F":302},{"page":4,"navigation":192,"relatedArticles":300,"relatedTutorials":301},{"id":5,"title":6,"articles":7,"author":8,"automaticallyTranslated":9,"body":10,"cardHighlight":7,"dateModified":175,"datePublished":175,"description":176,"englishFileHash":177,"englishSegments":178,"extension":179,"flatOnly":180,"layout":7,"locale":181,"meta":182,"nav":183,"navigation":184,"nexttext":7,"nexturl":7,"path":186,"permalink":187,"pid":188,"ptitle":7,"reviewedBy":7,"seo":189,"stem":190,"thumbnail":7,"tip":7,"tutorials":7,"__hash__":191},"content\u002Fzh-hans\u002Findiv\u002Ffaq\u002F2.general\u002F10.faq-report-a-bug.md","如何报告 Flat 中的错误？",null,"vincent",true,{"type":11,"value":12,"toc":166},"minimark",[13,23,28,76,80,98,106,110,143,146,150,153,156],[14,15,16,17,22],"p",{},"如果 Flat 中有功能无法正常使用，请",[18,19,21],"a",{"href":20},"\u002Fzh-hans\u002Fsupport","联系支持团队","，并提供以下信息。您在第一封消息中提供的信息越完整，我们就越容易重现并修复问题。",[24,25,27],"h2",{"id":26},"报告错误时我应该提供哪些信息","报告错误时，我应该提供哪些信息？",[29,30,31,35,42,48,58,64,70],"ul",{},[32,33,34],"li",{},"**发生了什么，以及您原本期望的结果。**例如：“我点击播放后没有声音。我原本期望听到乐谱的播放声音。”",[32,36,37,41],{},[38,39,40],"strong",{},"问题出现在哪里","：Flat 网站（以及您使用的浏览器）、iPhone 或 iPad 应用、Android 应用，还是桌面应用。",[32,43,44,47],{},[38,45,46],{},"您的设备及系统版本","，例如运行 iPadOS 18 的 iPad Air、运行 Android 15 的 Pixel 8，或 Windows 11 上的 Chrome。",[32,49,50,53,54,57],{},[38,51,52],{},"应用的详细信息","（如果您使用移动应用）：打开应用的",[38,55,56],{},"设置","，点击版本号。应用版本信息和您的账户 ID 会自动复制，您可以将其粘贴到消息中。先将应用更新到最新版本，也可能直接解决问题。",[32,59,60,63],{},[38,61,62],{},"乐谱链接","，以便我们打开出现问题的那份乐谱。获取方法见下文。",[32,65,66,69],{},[38,67,68],{},"问题发生时的屏幕录制视频","（如果方便的话）。这是对我们最有帮助的材料。",[32,71,72,75],{},[38,73,74],{},"重现问题的步骤","（如果您知道），请按顺序列出。",[24,77,79],{"id":78},"如何获取乐谱链接","如何获取乐谱链接？",[29,81,82,88],{},[32,83,84,87],{},[38,85,86],{},"在 Flat 网站上","：打开乐谱，复制浏览器地址栏中的网址。",[32,89,90,93,94,97],{},[38,91,92],{},"在移动应用中","：打开您的曲库，点击乐谱旁边的三个点，选择",[38,95,96],{},"分享","，然后复制链接。",[14,99,100,101,105],{},"如果问题与账户有关，而不是某份乐谱，请提供您的 Flat 账户电子邮件地址或账户 ID。获取账户 ID 的方法，请参阅",[18,102,104],{"href":103},"\u002Fzh-hans\u002Fgeneral\u002Ftwo-accounts-or-missing-scores#where-do-i-find-my-account-id","我有两个账户，或找不到我的乐谱","。",[24,107,109],{"id":108},"如何录制屏幕","如何录制屏幕？",[29,111,112,122,131,137],{},[32,113,114,117,118,121],{},[38,115,116],{},"iPhone 和 iPad","：在“设置”中将",[38,119,120],{},"屏幕录制","添加到控制中心，然后打开控制中心并点击屏幕录制按钮。点击红色指示标记即可停止录制。",[32,123,124,127,128,130],{},[38,125,126],{},"Android","：从屏幕顶部向下滑动，点击",[38,129,120],{},"。按钮的名称和位置因手机而异。",[32,132,133,136],{},[38,134,135],{},"Mac","：按 Shift + Command + 5，然后选择录制屏幕。",[32,138,139,142],{},[38,140,141],{},"Windows","：按 Windows 键 + G，然后使用“捕获”面板。",[14,144,145],{},"请将视频随消息一起发送。如果文件太大，无法作为附件发送，请提供视频链接。",[24,147,149],{"id":148},"报告错误后会怎样","报告错误后会怎样？",[14,151,152],{},"我们会回复您来信所用的电子邮件地址。如果能够重现问题，我们会将其转交给相关团队。应用更新会逐步推送给所有用户，因此修复版本发布后，可能需要最多一周才能到达您的设备。",[154,155],"hr",{},[14,157,158],{},[159,160,161,162,105],"em",{},"本页面是从英语自动翻译的。",[18,163,165],{"href":164},"\u002Fen\u002Fgeneral\u002Freport-a-bug","查看英语原版",{"title":167,"searchDepth":168,"depth":168,"links":169},"",3,[170,172,173,174],{"id":26,"depth":171,"text":27},2,{"id":78,"depth":171,"text":79},{"id":108,"depth":171,"text":109},{"id":148,"depth":171,"text":149},"2026-11-03T22:10:20Z","如果 Flat 中有功能无法正常使用，了解向支持团队提供哪些信息，以便我们更快地查找并修复问题。","f540a7faa19eaa16c2c45f59f03134f008deb625","title=5ca40d48 description=937d9523 navigation.title=fbb446a6 44739b95 1b016dcf 98a7018a 670f1476 ae83f6de","md",false,"zh-hans",{},"indiv\u002Ffaq",{"title":185},"报告错误","\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fgeneral\u002Ffaq-report-a-bug","\u002Fzh-hans\u002Fgeneral\u002Freport-a-bug\u002F","faq-report-bug",{"title":6,"description":176},"zh-hans\u002Findiv\u002Ffaq\u002F2.general\u002F10.faq-report-a-bug","J-pD65k_YjtW1BQjWs28_Kt_BV5k8levAFC6hNn2LPk",{"title":193,"path":194,"stem":195,"children":196,"permalink":199,"pid":200,"nav":183,"flatOnly":180},"常见问题","\u002Fzh-hans\u002Findiv\u002Ffaq","zh-hans\u002Findiv\u002Ffaq\u002F1.index",[197,201,260],{"title":198,"path":194,"stem":195,"permalink":199,"pid":200,"nav":183,"flatOnly":180},"概览","\u002Fzh-hans\u002Fgeneral\u002F","faq-index",{"title":193,"path":202,"stem":203,"children":204,"page":180},"\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fgeneral","zh-hans\u002Findiv\u002Ffaq\u002F2.general",[205,211,212,218,224,230,236,242,248,254],{"title":206,"path":207,"stem":208,"permalink":209,"pid":210,"nav":183,"flatOnly":180},"移动应用程序","\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fgeneral\u002Ffaq-mobile-app","zh-hans\u002Findiv\u002Ffaq\u002F2.general\u002F1.faq-mobile-app","\u002Fzh-hans\u002Fgeneral\u002Fmobile-app\u002F","faq-mobile-app",{"title":185,"path":186,"stem":190,"permalink":187,"pid":188,"nav":183,"flatOnly":180},{"title":213,"path":214,"stem":215,"permalink":216,"pid":217,"nav":183,"flatOnly":180},"找回密码","\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fgeneral\u002Ffaq-password-recover","zh-hans\u002Findiv\u002Ffaq\u002F2.general\u002F2.faq-password-recover","\u002Fzh-hans\u002Fgeneral\u002Frecover-my-account-password\u002F","faq-password-recover",{"title":219,"path":220,"stem":221,"permalink":222,"pid":223,"nav":183,"flatOnly":180},"恢复我的账户","\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fgeneral\u002Ffaq-recover-my-flat-account-because-school-deleted-my-google-microsoft-account","zh-hans\u002Findiv\u002Ffaq\u002F2.general\u002F3.faq-recover-my-flat-account-because-school-deleted-my-google-microsoft-account","\u002Fzh-hans\u002Fgeneral\u002Frecover-my-flat-account-because-school-deleted-my-google-microsoft-account\u002F","faq-recover-account",{"title":225,"path":226,"stem":227,"permalink":228,"pid":229,"nav":183,"flatOnly":180},"加载问题","\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fgeneral\u002Ffaq-why-did-flat-website-fail-to-load-for-me","zh-hans\u002Findiv\u002Ffaq\u002F2.general\u002F4.faq-why-did-flat-website-fail-to-load-for-me","\u002Fzh-hans\u002Fgeneral\u002Fwhy-did-flat-website-fail-to-load-for-me\u002F","faq-fail-to-load",{"title":231,"path":232,"stem":233,"permalink":234,"pid":235,"nav":183,"flatOnly":180},"音乐理论","\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fgeneral\u002Ffaq-music-theory","zh-hans\u002Findiv\u002Ffaq\u002F2.general\u002F5.faq-music-theory","\u002Fzh-hans\u002Fgeneral\u002Fmusic-theory\u002F","faq-music-theory",{"title":237,"path":238,"stem":239,"permalink":240,"pid":241,"nav":183,"flatOnly":180},"删除我的账户","\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fgeneral\u002Ffaq-delete-account","zh-hans\u002Findiv\u002Ffaq\u002F2.general\u002F6.faq-delete-account","\u002Fzh-hans\u002Fgeneral\u002Fdelete-my-account\u002F","faq-delete-account",{"title":243,"path":244,"stem":245,"permalink":246,"pid":247,"nav":183,"flatOnly":180},"使用 Gmail 地址登录","\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fgeneral\u002Ffaq-gmail-google-sign-in","zh-hans\u002Findiv\u002Ffaq\u002F2.general\u002F7.faq-gmail-google-sign-in","\u002Fzh-hans\u002Fgeneral\u002Fgmail-google-sign-in\u002F","faq-gmail-google-sign-in",{"title":249,"path":250,"stem":251,"permalink":252,"pid":253,"nav":183,"flatOnly":180},"Flat 在您所在的地区不可用","\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fgeneral\u002Ffaq-region-availability","zh-hans\u002Findiv\u002Ffaq\u002F2.general\u002F8.faq-region-availability","\u002Fzh-hans\u002Fgeneral\u002Fflat-not-available-in-your-region\u002F","faq-region-availability",{"title":255,"path":256,"stem":257,"permalink":258,"pid":259,"nav":183,"flatOnly":180},"两个账户或乐谱丢失","\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fgeneral\u002Ffaq-two-accounts","zh-hans\u002Findiv\u002Ffaq\u002F2.general\u002F9.faq-two-accounts","\u002Fzh-hans\u002Fgeneral\u002Ftwo-accounts-or-missing-scores\u002F","faq-two-accounts",{"title":193,"path":261,"stem":262,"children":263,"page":180},"\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fbilling","zh-hans\u002Findiv\u002Ffaq\u002F3.billing",[264,270,276,282,288,294],{"title":265,"path":266,"stem":267,"permalink":268,"pid":269,"nav":183,"flatOnly":180},"产品和计划","\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fbilling\u002Ffaq-which-flat-subscription-is-the-best-for-me","zh-hans\u002Findiv\u002Ffaq\u002F3.billing\u002F1.faq-which-flat-subscription-is-the-best-for-me","\u002Fzh-hans\u002Fgeneral\u002Fwhich-flat-subscrption-is-the-best-for-me\u002F","faq-which-subscription",{"title":271,"path":272,"stem":273,"permalink":274,"pid":275,"nav":183,"flatOnly":180},"付款方式","\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fbilling\u002Ffaq-payment-means","zh-hans\u002Findiv\u002Ffaq\u002F3.billing\u002F2.faq-payment-means","\u002Fzh-hans\u002Fgeneral\u002Fpayment-means-available\u002F","faq-payment-means",{"title":277,"path":278,"stem":279,"permalink":280,"pid":281,"nav":183,"flatOnly":180},"更新账单信息","\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fbilling\u002Ffaq-update-billing-information","zh-hans\u002Findiv\u002Ffaq\u002F3.billing\u002F3.faq-update-billing-information","\u002Fzh-hans\u002Fgeneral\u002Fupdate-billing-information\u002F","faq-update-billing-information",{"title":283,"path":284,"stem":285,"permalink":286,"pid":287,"nav":183,"flatOnly":180},"收据与发票","\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fbilling\u002Ffaq-billing-receipt-invoice","zh-hans\u002Findiv\u002Ffaq\u002F3.billing\u002F4.faq-billing-receipt-invoice","\u002Fzh-hans\u002Fgeneral\u002Fbilling-receipt-invoice\u002F","faq-billing-receipt-invoice",{"title":289,"path":290,"stem":291,"permalink":292,"pid":293,"nav":183,"flatOnly":180},"取消订阅","\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fbilling\u002Ffaq-cancel-subscriptions-free-trial","zh-hans\u002Findiv\u002Ffaq\u002F3.billing\u002F5.faq-cancel-subscriptions-free-trial","\u002Fzh-hans\u002Fgeneral\u002Fcancel-subscriptions-free-trial\u002F","faq-cancel-subscription",{"title":295,"path":296,"stem":297,"permalink":298,"pid":299,"nav":183,"flatOnly":180},"退款","\u002Fzh-hans\u002Findiv\u002Ffaq\u002Fbilling\u002Ffaq-refunds","zh-hans\u002Findiv\u002Ffaq\u002F3.billing\u002F6.faq-refunds","\u002Fzh-hans\u002Fgeneral\u002Frefunds\u002F","faq-refunds",[],[],{"tree":303},[],1794242712433]