[{"data":1,"prerenderedAt":406},["ShallowReactive",2],{"page-data-\u002Fzh-hans\u002Fgeneral\u002Ftwo-accounts-or-missing-scores\u002F":3,"prose-edu-link:none":282,"breadcrumb#\u002Fzh-hans\u002Fgeneral\u002Ftwo-accounts-or-missing-scores\u002F":404},{"page":4,"navigation":294,"relatedArticles":402,"relatedTutorials":403},{"id":5,"title":6,"articles":7,"author":8,"automaticallyTranslated":9,"body":10,"cardHighlight":7,"dateModified":276,"datePublished":277,"description":278,"englishFileHash":279,"englishSegments":280,"extension":281,"flatOnly":282,"layout":7,"locale":283,"meta":284,"nav":285,"navigation":286,"nexttext":7,"nexturl":7,"path":288,"permalink":289,"pid":290,"ptitle":7,"reviewedBy":7,"seo":291,"stem":292,"thumbnail":7,"tip":7,"tutorials":7,"__hash__":293},"content\u002Fzh-hans\u002Findiv\u002Ffaq\u002F2.general\u002F9.faq-two-accounts.md","我有两个账户，或找不到我的乐谱",null,"vincent",true,{"type":11,"value":12,"toc":263},"minimark",[13,17,22,34,50,53,57,85,88,92,103,113,117,125,155,159,162,170,181,184,187,190,194,200,203,221,232,236,244,247,250,253],[14,15,16],"p",{},"如果您登录后发现乐谱、Flat Power 订阅或积分不见了，您的作品通常并没有丢失。最可能的情况是，您登录了另一个账户。",[18,19,21],"h2",{"id":20},"为什么我的乐谱库是空的或显示为免费套餐","为什么我的乐谱库是空的，或显示为免费套餐？",[14,23,24,25,29,30,33],{},"不同的登录方式可能分别创建账户：",[26,27,28],"strong",{},"使用 Apple 登录","、",[26,31,32],{},"使用 Google 登录","以及使用电子邮箱和密码登录，除非您此前已将它们关联。常见原因包括：",[35,36,37,41,44,47],"ul",{},[38,39,40],"li",{},"您使用 Google 登录时，Flat 创建了一个新的空账户，而您的乐谱保存在使用 Apple 创建的账户中（也可能是相反的情况）。",[38,42,43],{},"您有两个电子邮箱地址，例如个人邮箱和学校邮箱，并分别用它们创建了账户。",[38,45,46],{},"您尝试更改账户邮箱时输错了地址，因此创建了第二个账户。",[38,48,49],{},"您使用一个账户付费，现在却登录了另一个账户，因此订阅显示在原来的账户中。",[14,51,52],{},"套餐变更不会删除您的乐谱。即使取消 Flat Power，乐谱也仍会保留在您的账户中。只有从回收站中删除乐谱后，乐谱才会彻底消失。",[18,54,56],{"id":55},"如何找到保存我乐谱的账户","如何找到保存我乐谱的账户？",[58,59,60,69,76],"ol",{},[38,61,62,63,65,66,68],{},"尝试您可能用过的每种方式登录：",[26,64,32],{},"（逐一尝试您拥有的 Gmail 地址）、",[26,67,28],{},"，然后尝试电子邮箱和密码。",[38,70,71,72,75],{},"登录每个账户后，打开乐谱库，并查看",[26,73,74],{},"账户设置","中的邮箱地址和套餐。",[38,77,78,79,84],{},"在您上次看到乐谱的设备上，以及 Flat 网站 ",[80,81,83],"a",{"href":82},"https:\u002F\u002Fflat.io","flat.io"," 上分别尝试。",[14,86,87],{},"不要为此再创建新账户，否则只会多出一个账户。",[18,89,91],{"id":90},"where-do-i-find-my-account-id","在哪里可以找到我的账户 ID？",[14,93,94,95,98,99,102],{},"您的账户 ID 显示在个人资料中。在 Flat 应用中，打开",[26,96,97],{},"个人资料","即可查看账户 ID。您也可以打开应用的",[26,100,101],{},"设置","，点按版本号：这样会复制应用版本信息和您的账户 ID，方便您将其粘贴到发给我们的消息中。请将这些信息发给客服，以便我们查询您的账户。",[14,104,105,106,108,109,112],{},"对于 Opuscan，对应的信息是账单 ID：在应用的",[26,107,101],{},"中，使用",[26,110,111],{},"复制用户详情","。",[18,114,116],{"id":115},"我使用-apple-登录但不记得邮箱地址","我使用 Apple 登录，但不记得邮箱地址",[14,118,119,120,124],{},"如果您通过 Apple 隐藏了邮箱地址，Flat 只能看到一个以 ",[121,122,123],"code",{},"@privaterelay.appleid.com"," 结尾的私密转发地址。查找方法如下：",[58,126,127,133,144,152],{},[38,128,129,130,132],{},"在 iPhone 或 iPad 上打开",[26,131,101],{},"，然后点按您的姓名。",[38,134,135,136,139,140,143],{},"点按",[26,137,138],{},"登录与安全性","（在旧版 iOS 中为",[26,141,142],{},"密码与安全性","）。",[38,145,135,146,148,149,112],{},[26,147,28],{},"，然后选择 ",[26,150,151],{},"Flat",[38,153,154],{},"复制显示的地址，并发送给我们的客服。",[18,156,158],{"id":157},"如何合并两个账户","如何合并两个账户？",[14,160,161],{},"我们的客服团队可以为您合并账户。您无法自行合并。",[14,163,164,165,169],{},"请",[80,166,168],{"href":167},"https:\u002F\u002Fflat.io\u002Fsupport","联系客服","，并提供：",[35,171,172,175,178],{},[38,173,174],{},"保存您乐谱的账户邮箱地址或账户 ID",[38,176,177],{},"您想保留的账户的邮箱地址。请先登录该账户；如果您更换了邮箱地址，请先创建账户",[38,179,180],{},"几份乐谱的标题，以便我们找到正确的账户",[14,182,183],{},"合并会将一个账户中的所有内容转移到另一个账户，因此我们可能会提出额外的安全问题，核实两个账户都属于您。这是为了保护您的作品。",[14,185,186],{},"合并后，您的所有乐谱、订阅和许可证都会转移到您想保留的账户。随后，您可以登录该账户查看所有内容。合并可能需要几天时间。我们会在合并前征得您的同意。",[14,188,189],{},"如果您使用免费套餐，合并后的乐谱仍有部分功能受限，直到您订阅 Flat Power。",[18,191,193],{"id":192},"学校删除了我的账户或我的学校邮箱已无法使用","学校删除了我的账户，或我的学校邮箱已无法使用",[14,195,196,197,199],{},"如果学校或学区停用了您的学校邮箱，您可以请求我们将乐谱转移到个人账户。请先用个人邮箱创建账户，再",[80,198,168],{"href":167},"，提供原学校邮箱、您记得的用户名（如有）以及几份乐谱的标题。我们会将内容合并到您的个人账户中。",[14,201,202],{},"具体情况取决于删除的对象：",[35,204,205,211],{},[38,206,207,210],{},[26,208,209],{},"管理员删除了您的账户","：该账户会在几小时内被彻底删除。",[38,212,213,216,217,112],{},[26,214,215],{},"学校的 Flat for Education 订阅到期","：默认情况下，学校数据会在 90 天后被移除。具体期限取决于您所在学校与 Flat 签订的隐私协议，请参阅 ",[80,218,220],{"href":219},"\u002Fzh-hans\u002Feducation\u002Fpolicies\u002Fprivacy-policy-annex-1-information-collected","Flat for Education 隐私政策",[14,222,223,224,227,228,112],{},"在这两种情况下，您的",[26,225,226],{},"乐谱","默认仍可保留 90 天，具体取决于学校的政策。其他 Flat for Education 数据不会保留。请尽快联系我们，因为一旦超过学校规定的保留期限，我们就无法恢复您的乐谱。如果您使用学校提供的 Google 或 Microsoft 账户，请参阅",[80,229,231],{"href":230},"\u002Fzh-hans\u002Fgeneral\u002Frecover-my-flat-account-because-school-deleted-my-google-microsoft-account","如何恢复您的 Flat 账户",[18,233,235],{"id":234},"我删除了一份乐谱想要恢复","我删除了一份乐谱，想要恢复",[14,237,238,239,243],{},"已删除的乐谱位于回收站中，请参阅",[80,240,242],{"href":241},"\u002Fzh-hans\u002Fgeneral\u002Fmy-library#delete-and-recover-resources","删除和恢复资源","。乐谱一旦从回收站中被永久删除，我们就无法恢复。",[18,245,246],{"id":246},"客服找不到我的账户",[14,248,249],{},"如果我们无法通过您的邮箱地址找到账户，可能会请您提供以下任一信息，以便通过付款记录查找：发票号码、订单 ID、PayPal 邮箱地址，或付款银行卡的后四位数字以及扣款日期和金额。请同时告诉我们您使用的是网站、iOS 应用还是 Android 应用，这也有助于查找。",[251,252],"hr",{},[14,254,255],{},[256,257,258,259,112],"em",{},"本页面是从英语自动翻译的。",[80,260,262],{"href":261},"\u002Fen\u002Fgeneral\u002Ftwo-accounts-or-missing-scores","查看英语原版",{"title":264,"searchDepth":265,"depth":265,"links":266},"",3,[267,269,270,271,272,273,274,275],{"id":20,"depth":268,"text":21},2,{"id":55,"depth":268,"text":56},{"id":90,"depth":268,"text":91},{"id":115,"depth":268,"text":116},{"id":157,"depth":268,"text":158},{"id":192,"depth":268,"text":193},{"id":234,"depth":268,"text":235},{"id":246,"depth":268,"text":246},"2026-11-03T22:10:20Z","2026-11-03T21:51:18Z","登录后找不到乐谱或订阅？您可能有两个 Flat 账户。了解如何找到保存乐谱的账户，以及如何合并账户。","d2a3a94c0178cbe0e5a5c8fdefb65613f59aa914","title=48cdf93b description=04c4dcf1 navigation.title=5c25d5ed 7c5cd77a a9050e09 0df40091 d477ec8a 9731b487 7f700ef2 c081e747 3f77907e 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