Data and infrastructure
Our platform uses multiple cloud providers and subprocessors to run Flat for Education. To provide the best performances, security, and service, these providers and datacenters are located in multiple countries. We also replicate data across multiple countries.
Domain names
If you're using restrictive firewall or proxy server settings, you or your network admin will need to allow (whitelist) certain domains to ensure Flat for Education and related services work as expected.
Allow these domains for Flat for Education and related services provided by our company:
https://*.flat.io
https://*.flat-cdn.com
https://*.flat-embed.com
Infrastructure providers
Flat uses the following providers for its production infrastructure:
| Provider & Entity Country | Hosting Country |
|---|---|
| Amazon Web Services Inc. (US) | US |
| DigitalOcean LLC. (US) | US, GB, NL |
| OVH UK Ltd. (UK) | CA, GB, FR |
| Wasabi Technologies, Inc. (US) | US, NL |
| Cloudflare, Inc. (US) | Earth |
Subprocessors
Subprocessors that process student data
These subprocessors have access to student data as part of providing our core service:
| Subprocessor Name | Service | Usage and Country |
|---|---|---|
| Amazon Web Services Inc. | IaaS provider | We use Amazon Web Services for their data storage and email service (in the US). |
| DigitalOcean LLC. | IaaS provider | We use Digital Ocean for their compute and data storage (in the US and the Netherlands). |
| OVH UK Ltd. | IaaS provider | We use OVH for their data storage (in Canada, the UK, France). |
| Wasabi Technologies, Inc. | IaaS provider | We use Wasabi for their data storage (in the US and the Netherlands). |
| Cloudflare, Inc. | IaaS provider | We use Cloudflare for their CDN, and cloud storage of non-personal information (Worldwide) |
| Google LLC. | PaaS/SaaS provider | We use Google for G Suite, Google Cloud, Firebase and reCAPTCHA. |
Subprocessors that do NOT process student data
These subprocessors *only process admin and teacher data - they have NO access to student data:
| Subprocessor Name | Service | Usage and Country |
|---|---|---|
| FrontApp, Inc. | SaaS provider | We use FrontApp for our support tool. Student data might be processed if you send us student information by email. |
| HubSpot, Inc. | SaaS provider | We use HubSpot for our support tool and to send communication by email. Student data might be processed if you send us student information by email. |
| Peaberry Software Inc. DBA Customer.io | SaaS provider | We use Customer.io to send communication by email and in-app. |
| Mixpanel, Inc. | SaaS provider | We use Mixpanel for internal product analytics. Most analytics are pseudonymized. |
| Stripe, Inc. | Payment provider | We use Stripe to process payments on the platform. |
| PayPal Holdings, Inc. | Payment provider | We use Paypal to process payments on the platform. |
| Xero (UK) Ltd. | SaaS provider | We use Xero for the accounting and invoicing of our company. |
| Syncsing SAS | SaaS provider | We use Syncsing's platform to convert PDF/images of sheet music into editable formats. Only accesses uploaded sheet music files, no personal information. |