Data and infrastructure
Our platform uses multiple cloud providers and subprocessors to run Flat for Education. To provide the best performances, security, and service, these providers and datacenters are located in multiple countries. We also replicate data across multiple countries.
Domain names
If you're using restrictive firewall or proxy server settings, you or your network admin will need to allow (whitelist) certain domains to ensure Flat for Education and related services work as expected.
Allow these domains for Flat for Education and related services provided by our company:
https://*.flat.io
https://*.flat-cdn.com
https://*.flat-embed.com
Infrastructure providers
Flat uses the following providers for its production infrastructure:
| Provider & Entity Country | Hosting Country |
|---|---|
| Amazon Web Services Inc. (US) | US |
| DigitalOcean LLC. (US) | US, GB, NL |
| OVH UK Ltd. (UK) | CA, FR |
| Wasabi Technologies, Inc. (US) | US, NL |
| Cloudflare, Inc. (US) | Earth |
Subprocessors
In order to provide our service in the best conditions, we use the following sub-processors. You can find for each of them, the service provided a short explanation about what we do provide through them.
| Subprocessor Name | Service | Data of | Usage and Country |
|---|---|---|---|
| Amazon Web Services Inc. | IaaS provider | Everyone | We use Amazon Web Services for their data storage and email service (in the US). |
| DigitalOcean LLC. | IaaS provider | Everyone | We use Digital Ocean for their compute and data storage (in the US and the Netherlands). |
| OVH UK Ltd. | IaaS provider | Everyone | We use OVH for their data storage (in France and Canada). |
| Wasabi Technologies, Inc. | IaaS provivder | Everyone | We use Wasabi for their data storage (in the US and the Netherlands). |
| Cloudflare, Inc. | IaaS provivder | Everyone | We use Cloudflare for their CDN, and cloud storage of non-personal information (Worldwide) |
| Google LLC. | PaaS/SaaS provider | Everyone | We use Google for G Suite, Google Cloud, Firebase and reCAPTCHA. |
| FrontApp, Inc. | SaaS provider | Admins and Teachers | We use FrontApp for our support tool. Some student data may be stored or processed by FrontApp if you send some student information by email. |
| Stripe, Inc. | Payment provider | Admins and Teachers | We use Stripe to process payments on the platform. We do not use Stripe to store or process student data. |
| PayPal Holdings, Inc. | Payment Provider | Admins and Teachers | We use Paypal to process payments on the platform. We do not use PayPal to store or process student data. |
| Xero (UK) Ltd. | SaaS provider | Admins and Teachers | We use Xero for the accounting and invoicing of our company. We do not use Xero to store or process student data. |
| Mixpanel, Inc. | SaaS provider | Admins and Teachers | We use Mixpanel for internal product analytics. We do not use Mixpanel to store or process student data. Most analytics are pseudonymized, and we ensure that only a minimal amount of your personal information is processed and stored on Mixpanel. |
| Peaberry Software Inc. DBA Customer.io | SaaS provider | Admins and Teachers | We use Customer.io to send communication by email and in-app. We do not use Customer.io to store or process student data. Communications containing student data are directly processed by Amazon Web Services. |