How do I find a billing receipt or invoice?

Flat issues receipts and invoices for all payments. If you make a payment by debit or credit card, it will appear on your bank statement as "FLAT.IO MUSIC NOTATION". After any payments, you will receive the invoice by email.

Find my Billing History online

You can access your billing history online at flat.io. To do so:

• Sign in to flat.io.
• Click your profile picture in the upper right corner.
• Click Account settings.
• On the left menu, choose Billing history
• To see an invoice, click on the PDF button next to the desired transaction.

If a transaction is missing from this list, please contact us.

Purchased Flat on the Apple App Store?

If you purchased Flat through the Apple app store, you can view your purchase history to download a receipt. Apple issues the receipt, Flat cannot send or recreate it.

Purchased Flat on Google Play?

If you purchased Flat in the Android app, Google issues the receipt. Open your Play Store order history, select the order, and use the receipt or invoice option. Flat cannot send or recreate a Google Play receipt.

I got an invoice or a charge and I don't know which account it is

Contact our support with the invoice number, the PayPal email you paid with, or the last 4 digits of the card with the date and amount of the charge. We tell you what the charge is and which Flat account it belongs to. If you paid for someone else, such as a child, we can cancel or refund it once we have traced the charge. See Can I get a refund on a Flat subscription?.