How do I cancel my Flat subscription?

To cancel or downgrade your Flat subscription, follow the instructions below.

How to cancel a Flat subscription on the web

If you purchased Flat Power on our website, you can cancel your subscription in your account settings:

You can access this page anytime from your Account settings > Billing > Cancel my subscription. Once canceled, your subscription won't renew at the end of the billing cycle.

If you purchased Flat for Education, your licenses don't automatically renew, all the licenses are manually renewed.

If you need help to cancel a subscription, please contact our support.

How to cancel an App Store subscription (iPhone / iPad)

If you purchased a Flat subscription in our iOS app, you can manage and cancel your subscription on the App Store: https://apps.apple.com/account/subscriptions.

Learn more about canceling your subscription on Apple's help center.

How to cancel a Play Store subscription on Android

If you purchased a Flat subscription in our Android app, you can manage and cancel your subscription on the Play Store: https://play.google.com/store/account/subscriptions.

Learn more about canceling your subscription on Google Play's help center.

What happens when I cancel my Flat subscription?

If you cancel your Flat subscription or your subscription expires, your account will downgrade to a free account at the end of your billing cycle. Additionally:

• You'll still have access to the last 15 modified scores (the quota for free accounts)
• If you're over your downgraded storage quota, older scores will be archived and can be edited if you upgrade your account again. No worries, we never remove your files unless requested
• If you have premium instruments in scores, they will be replaced by the free instruments if some basic versions are available at the next save. If you don't change the files, they will keep their premium audio samples.
• You won't have access to premium tools in the editor anymore. You'll be able to use the free tools only.

Can I pause my Flat subscription?

No, there is no pause. If you cancel, your subscription is not renewed and you are not charged at the next billing date. You keep your Flat Power features until the end of the period you paid for. To use Flat Power again, subscribe again. Your scores are kept in the meantime.

I can't find my subscription, or I'm not sure what I'm paying for

Check where you bought it, because each place cancels differently:

• Flat website (card or PayPal): cancel in your account settings.
• App Store: cancel in your Apple subscriptions, see above.
• Play Store: cancel in your Google Play subscriptions, see above.

If you can't see a subscription on your Flat account, you may have more than one account (for example one with Apple, one with Google). See I have two accounts or I can't find my scores. To have us look at it, contact our support and send the email of your Flat account, or your invoice number, your PayPal email, or the last 4 digits of the card with the date and amount of the charge. We can cancel a website subscription for you.

Do gift cards and Flat Music Snippet renew?

No. Gift cards are a one-time payment with no auto-renewal and no saved payment information for future charges, so there is nothing to cancel. A Music Snippet license lasts one year and does not renew automatically, you are not charged again after the year.

I cancelled by mistake, can I keep my subscription?

• Flat website: contact our support with the email of your Flat account, and we can reactivate your subscription.
• App Store or Play Store: only you can turn auto-renewal back on, in your Apple or Google Play subscription settings. Flat cannot change a store subscription.

I want a refund for my subscription

See Can I get a refund on a Flat subscription?. In short: on the Flat website, contact our support and we review your request, and App Store and Play Store purchases are refunded by Apple and Google.