Why do I see "Flat is not available in your region"?

You see "Sorry, Flat is not available in your region" because Flat is currently not available in your country or region. This is because of international sanctions and trade restrictions. You cannot create an account or buy Flat from there.

In which countries and regions is Flat currently not available?

Flat is currently not available in:

• Belarus
• Cuba
• Iran
• North Korea
• Russia
• Sudan
• Syria
• Venezuela
• The Ukrainian regions of Crimea, Donetsk, Kherson, Luhansk, Sevastopol and Zaporizhzhia

This list can change.

What does this change for sign-up and purchases?

• Creating an account: sign-up is refused when your connection comes from one of these places, whether you use an email, Google, Microsoft, Apple or another sign-in.
• Buying Flat: a billing address in one of these places is refused. Banks and payment providers also often reject payments from these places, so a payment can fail before it reaches us.
• Using a VPN: we do not support using a VPN to get around this.

I live in another country, why do I see this message?

Your connection may be routed through one of these regions, for example through a VPN, a proxy or a mobile network. Turn it off, then try again. If you still see the message, contact our support and tell us your country.

What about Flat for Education?

Schools in these places cannot create a Flat for Education organization or buy licenses either. See Flat for Education availability.