How do I delete my account?

If you are an individual user: You can delete your account in your settings if you access Flat on your desktop.

If you use our Android or iOS app you can do it by opening the side menu and following: Edit Profile → Delete my account.

If you have a paid subscription, you’ll need to cancel it before closing your account. Deleting your account does not cancel a subscription bought on the App Store or Google Play: cancel it in the store first.

Do I want to cancel my subscription or delete my account?

These are two different things. Cancelling a subscription stops the payments and keeps your account and your scores on the free plan: how to cancel. Deleting your account removes your account and your data. If you only want to stop paying, cancel your subscription.

I can't delete my account, or I can't sign in to delete it

Contact our support from the email address of your account and tell us you want to delete your account and all your data. We ask the same question as above, so tell us which one you want. If you cannot remember which sign-in you used, see I have two accounts or I can't find my scores.

My school or teacher deleted my account

What happens depends on who deleted what:

• An admin deletes your account: the account is deleted completely within a few hours.
• Your school's Flat for Education subscription ends: the school's data is removed after 90 days by default. The exact period depends on your school's privacy agreement with Flat, see automatic deletion of student data.

In both cases your scores stay available for 90 days by default, depending on your school's policy. The rest of your Flat for Education data is not kept. Contact our support as soon as possible if you need your scores.

If you have any issues or questions about Flat, feel free to contact us, we will be happy to help you!